Privacy policy

1. Who we are

AutoMe Ltd is a Sri Lankan digital automotive marketplace that offers a vehicle buying and selling process. To provide you with the full range of AutoMe products and services, we need to collect and process information about you.

This policy ("Privacy Policy") and our Cookies Policy apply to all visitors to and users of our website, online services and our customers (both Private and Trade). This includes where you visit or use our online services and we collect your personal information. These include:

  • the AutoMe website at www.autome.lk (the "Website")
  • any AutoMe website that links to this Privacy Policy and/or our Cookies Policy;
  • social media or official AutoMe content on other websites;
  • our mobile devices and Applications ("Apps")

It also relates to our use of any personal information you provide to us by phone, SMS, email, in letters and other correspondence and in person.

For the purposes of this Policy, the data controller is AutoMe Limited (registered in Sri Lanka under company registration number PV00224291)

2. Privacy Promise

Auto Me Limited ("Auto Me", "we", "us", "our") is committed to protecting your personal information, being transparent about the data we hold and wherever possible giving you control over how we use it.

It’s important that you read this policy to understand the information we may hold about you, how we use it and how you can access or update your information, modify your preferences or request deletion of your personal data.

This Privacy Policy explains:

  • What information Auto Me collects about you;
  • How Auto Me collects and uses information about you;
  • Whether Auto Me discloses your details to anyone else;
  • The choices available to you regarding the personal information you provide to us;
  • When and how your data may be shared with third parties.

For information regarding the use of cookies on the Auto Me website please read our Cookie Policy here.

Amendments and updates to this Policy may be made from time to time. Any revisions will be posted on this page so you will always be aware of the information we collect. Please review this page regularly so that you are aware of any changes.

We use your information in line with all applicable laws and regulations concerning the protection of personal information from time to time.

3. How we use information

Information you provide when you publish an advertisement on the Website

As part of the publishing advertisements process on the Website, we collect your name, telephone numbers, email address and location, as well as details of the vehicle you wish to sell, payment details (if any please see below) and your IP address.

  • We use your name and email address to register your account and place your advert, confirm that your advert has been published and send you service communications about how to access and manage your account (available within the "My AutoMe" section of the Website) and your advert. You can access the "My AutoMe" area at any time to update your details and can also change your options regarding marketing communications from AutoMe and/or third parties that you have selected in this area. We will only use your information for marketing purposes where you have given us specific consent.
  • We use your location to provide a positioning of the vehicle you advertise within our database, this allows potential buyers to locate vehicles for sale within a set radius of their chosen location.
  • We do not collect Vehicle Registration Numbers as a part of placing an advert. However, if the Vehicle Registration Number is displayed in photographs within your advert then these details may be visible to Website visitors who may use them without your authorisation.
  • If your advert expires we will contact you via phone or email to give you the option to rebook your advert.
  • We may also use the information you provide for internal business records and purposes, including to analyse and develop our products and services and the Website.

We use certain features in our advert placement process to protect the privacy of our customers when they are communicating with potential buyers via phone or email.

  • For customers placing adverts, an option to disclose their phone numbers will be offered as part of the process. If the customer opts out of using this facility, the phone numbers will be shared with the registered members of AutoMe.
  • For customers placing adverts, we also provide a customer to customer email service that allows Website visitors and potential buyers who view your advert to contact you via a link displayed on your advert, without disclosing your email address. We use this to disable any potential harmful links that may expose you to fraudulent activity. The use of the customer to customer email service is mandatory for us to maintain security of our Website. We reserve the right to monitor and retain all communications via the email service for security monitoring purposes.

You will also be required to supply payment card details to place a premium advert or to buy addition services. We use third party payment providers to manage online card payment transactions. Payment card information is collected over a secure online payment gateway provided by:

All payment transactions processed are encrypted. Your payment card information is used solely to process payment for your advert. We retain no record of your payment card details.

Information you provide when you browse or use services on the Website

You will may to supply your location in order to use our vehicle search facility. We will use this to present adverts matching your search criteria with the distance from your selected location.

To create an account or use certain additional services, we will collect your email address, your chosen password and your telephone number (if you decided to provide). Once you have registered you can edit your personal details in your account. If you log-in via Facebook or another social media account, those sites may automatically give us access to your limited personal details (including your account ID and email address) in order to verify if you are logged in with their site. Once you are logged-in to our Website in your use of the Website and your data will be handled in accordance with this Privacy Policy and the Cookie Policy. We are not responsible for any use of your personal data by Facebook or any other social media site.

If you use the chat service, available on some adverts, to communicate with seller ("Chat Service"), you may disclose personal information while using the service.

All conversations and some email exchanges are recorded. Any personal information that you disclose during a live chat or via an online form will be accessible to and processed by us, the seller with whom you communicate, and will be made available to AutoMe.

When you use the Website we will also collect your IP address and browser information.

Information we collect if you use our Mobile Applications

If you choose to download or use our Mobile Applications, or access one of our mobile optimised sites, we may receive information about your location and your mobile device, including a unique identifier for your device.

We may use this information to provide you with location-based services, such as advertising, search results, and other personalised content. Most mobile devices allow you to control or disable location services within the mobile device’s settings. If you have questions about how to disable your device's location services, we recommend you contact your mobile service carrier or the manufacturer of your device.

How we use the information we collect

We use the information we collect to:

  • provide and administer the Website and related services and manage internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes, and to develop the Website and our products and services.
  • generate an overall audience profile of visitors using the Website. We use this information to assist us in developing relevant content on the Website as well as encouraging automotive trade advertisers to place adverts for their stock or promotions on the Website.
  • provide customers who have opted-in to receive marketing communications, with relevant and timely offers by email.
  • support our 'Send to Mobile' functionality. This allows visitors to our Website to send details of vehicles for sale to their mobile phone.
  • provide a user friendly online search experience. This includes the use of website analytics tools as described further in our Cookie Policy.
  • identify the location of visitors, to block disruptive or fraudulent use, to establish the number of visits from different countries.

Lawful basis we use to process your information

We process your data based on the lawful bases set out below. We may process information you provide based on more than one lawful ground depending on the specific purpose for which we are using it:

  • Contract: To enter into a contract with you and fulfill our contractual obligations to you (e.g. to publish your advert). This processing is necessary for us to provide the service you have requested including registering and managing your account and providing service updates and our support services.
  • Consent: To provide information and take actions in relation to services which you have opted-in to receive. This includes where you specifically request for your details to be passed onto a third party (e.g where you are making an enquiry regarding a vehicle for sale) or where you opt-in to receive relevant marketing communications from us (e.g. industry news and offers).
  • Legal Obligation: Where processing is necessary to comply with legal or statutory requirements on us. This may include cooperating with police in relation to their investigations.
  • Legitimate interest: To improve our Website, products and/or services, understand how visitors and customers use our Website, products and/or services, undertake market research and inform our general marketing, to run our business and maintain the security or our Website and services for you, us and other Website visitors and customers.

4. Consent

Where consent is required for us to process certain types of your personal data, it must be clearly given. You may give us your consent to receive our marketing communications and/or when you use the Website to request services provided by dealers.

Where you have given consent for AutoMe to process your personal data you may withdraw consent at any time by emailing i[email protected]. We will cease processing your data based on that consent but this does not affect any processing we have undertaken at any time before withdrawal.

If you have given consent for your details to be passed to a dealer or other third party your data may already have been used by them to respond to your request before we can action your consent withdrawal. In this event, you will need to contact them to withdraw your consent to their use of your personal data.

5. Disclosure of your information

AutoMe will not pass on your personal data to third parties except as set out in this policy or with your consent. We may disclose your personal information to third parties for the following purpose(s) and in the following circumstances as part of our processing activities:

  • We may use service providers to help us run the Website or services available on the Website. Some of our webpages use plugins/services from third party platforms (such as the 'Facebook', 'Google' or 'Bing'). Information about your visit to the Website may be collected by these third party providers on these pages. If you browse these pages whilst still also logged in to your account on the third party platform, information collected by the third party may be connected to your account on the third party platform. If you have queries or require more information on how these third parties use information, please read their privacy policies or contact them.
  • Where we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce our terms and conditions and any other agreements.
  • If we sell or buy any business or assets, in which case AutoMe may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If we or substantially all of our assets are acquired by a third party, personal data held by us about our customers may be disclosed to the prospective buyer.
  • We may share your personal information with our group companies.
  • We may share any information that we collect with parties including: our legal and professional advisors, the police, other public or private sector agencies, governmental or representative bodies (which may include insurance companies, finance companies, automotive advertising companies and/or other agencies) in accordance with the relevant legislation for the purposes of the prevention or detection of offences, and/or the apprehension or prosecution of offenders. .
  • You acknowledge that we have a legitimate business interest in preventing the use of our platform or services in any manner that may facilitate fraudulent activity or deny consumers of their legal rights. We may share any information that we collect about you or the vehicles that you advertise for sale on our platform with third parties or their legal representatives to the extent necessary to prevent fraud or any adverse effect to those third parties consumer rights.

We are not responsible for any use of your personal data by these parties except where they act as our processor.

6. Where we store your personal data

AutoMe will take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

All information you provide to us is stored securely, and not transferred to third parties unless specifically detailed.

Payment card information, details you provide when you advertise or buy additional services will be processed by the payment provides and we do not store these information. Please read their privacy policies or contact them for more information.

AutoMe uses strict procedures and security features designed to prevent any unauthorised access to your data that we hold.

7. Retention period

AutoMe will process personal data for as long as necessary to fulfill the purpose we collected it for, including the purpose of legal, accounting and reporting requirements, and for as long as necessary for the prevention and detection of criminal activity. The period for which we process and store the personal data for varies depending on the use you make of the Website and the products and/or services we offer. Where you register an account or place an advert we will retain your data for as long as your account and/or advert is live and a period after your account is closed or advert ends to enable us to satisfy our legal, accounting and reporting requirements.

In some circumstances you can ask us to delete your data: see Right to be forgotten below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

8. Your rights as a data subject

At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:

  • Right of access – you have the right to request a copy of the information that we hold about you. In the event that AutoMe refuses your request under rights of access, we will provide you with a reason as to why.
  • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
  • Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
  • Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
  • Right of portability – in certain circumstances you have the right to have the data we hold about you transferred to another organisation.
  • Right to object – you have the right to object to certain types of processing such as direct marketing, automated processing or profiling.
  • Right to complain to the supervisory authority – you have the right to complain as outlined in paragraph 8 below.

Please email [email protected] if you have any queries regarding your rights. You can exercise your rights as set out above or by emailing [email protected] All of the above requests will be forwarded on should there be a third party involved (as set out in this Privacy Policy) in the processing of your personal data.

9. Complaints and Contact

If you wish to make a complaint about how your personal data is being processed by AutoMe (or third parties as described above), or how your complaint has been handled, in the first instance please email your concerns to [email protected].

If you have any questions regarding the use of your personal data please contact us at: [email protected]